Legal
Terms
The basis on which we quote, supply and install.
Quotations
A quotation is based on the sizes and specification confirmed at survey and is valid for 30 days. Where a design was created using our online configurator, the design is indicative and the final specification is agreed at survey.
Orders and deposits
An order is accepted when we confirm it in writing and any agreed deposit is received. Because windows and doors are made to measure, orders cannot usually be cancelled once manufacturing has started.
Surveys and installation
We will agree an installation date with you and confirm it in writing. Access to the property, power and water is required. We remove and dispose of old units unless agreed otherwise, and make good the surrounding area to a reasonable standard.
Guarantee
All installation work carried out by RP Baker Windows & Doors Ltd is covered by a 10 year guarantee against defects in materials and workmanship, subject to fair wear and tear, accidental damage and alterations by others. Glass, hardware and sealed units are covered for the same period unless stated otherwise in writing.
Finance
RP BAKER WINDOWS & DOORS LTD is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and term.
Liability
We maintain public liability insurance. We are not liable for pre-existing structural defects, or for damage arising from them, provided we have reported the issue to you. Nothing in these terms limits your statutory rights.
Complaints
If something is not right, tell us first. Call 01452 523004 or email info@rpbaker.co.uk and we will investigate and put it right. We aim to respond within two working days.
RP Baker Windows & Doors Ltd, Unit 19, St James Trading Estate, 278 Barton St, Gloucester GL1 4JJ. Last updated 11 November 2026.